Refund & Cancellation Policy – Fareatlas.com
At Fareatlas.com, our role is to assist travelers with information, itinerary guidance, and connecting them to reputable third-party travel service providers (such as airlines, hotels, tour operators, and booking platforms).
We do not issue tickets, provide direct transportation or accommodation services, or process payments on behalf of these providers unless explicitly stated in writing.
1. Our Position as an Independent Travel Agency
- Fareatlas.com is not an airline, hotel chain, or official booking partner of any travel service provider.
- All bookings, payments, cancellations, and refunds are processed directly between you and the third-party provider.
- Any terms, fees, or refund eligibility depend entirely on that provider’s policies.
2. Booking Cancellations
Since all bookings are made through third-party providers:
- Cancellation requests must be made directly to the provider through their official channels.
- Fareatlas.com can assist you in locating the correct contact details, policy documents, or links for submitting your request.
- We cannot guarantee that a cancellation will be approved, as this is at the sole discretion of the provider.
3. Refund Eligibility
Refund eligibility is determined by the specific terms of the airline, hotel, or travel service you booked with. Common factors include:
- The type of ticket or room booked (refundable, partially refundable, or non-refundable).
- The time remaining before the departure or check-in date.
- Applicable cancellation fees or penalties.
We cannot override a provider’s refund policy or guarantee any reimbursement.
4. Non-Refundable Bookings
Some bookings, particularly promotional fares or special deals, are non-refundable.
Before finalizing a booking, you should always review the provider’s terms to understand:
- Whether changes or cancellations are allowed.
- Any applicable fees.
- Refund timelines.
5. Refund Timelines
If your booking is eligible for a refund:
- The processing time depends on the provider and your payment method.
- Most refunds may take anywhere from 7 to 30 business days to appear in your account.
- Fareatlas.com is not responsible for delays in refund processing by the provider or your bank.
6. Service Fees
If Fareatlas.com charges any consulting or itinerary planning fee (clearly disclosed before payment), this fee is non-refundable once services have been provided.
7. Force Majeure & Extraordinary Circumstances
Refunds due to events such as natural disasters, political instability, pandemics, or strikes are subject to the provider’s policies. Many providers may offer travel credits instead of cash refunds in such cases.
8. Google Ads Policy Compliance
This Refund & Cancellation Policy is written in line with Google Ads advertising policies:
- We clearly state our independent role in the travel booking process.
- We do not mislead users into thinking Fareatlas.com directly processes bookings or refunds.
- We provide transparent guidance to help travelers connect with their actual service providers for cancellations or refunds.
9. Contact Us
If you have questions about this policy or need assistance locating a provider’s refund terms, you can reach us at:
Email: support@fareatlas.com